Help Articles

Account & Login · 1 min read

How to reset a forgotten password

Get a reset link by email when you cannot sign in.

QR Codes · 1 min read

Creating and downloading QR codes

Generate a QR code for your Bio page, store, or any link.

Account & Login · 1 min read

How to change your password

Update your password from your profile while signed in.

Account & Login · 1 min read

I can't log in — resetting your password and recovering your account

Password resets, locked accounts, and lost 2FA devices.

Account & Login · 1 min read

How to enable two-factor authentication (Authenticator)

Add a second layer of security with an authenticator app.

Account & Login · 1 min read

Using backup codes and recovering 2FA

What to do if you lose access to your authenticator app.

Shopping · 1 min read

How to search for products

Find products fast with the marketplace search.

Shopping · 1 min read

How to filter and sort products

Narrow results by category and order them by price or newest.

Shopping · 1 min read

How to add a product to your cart

Choose options and add items before checking out.

Shopping · 1 min read

How to save products to your wishlist

Bookmark products to buy later.

Shopping · 1 min read

How to ask a question about a product

Get details straight from the vendor before you buy.

Shopping · 1 min read

How to message a vendor

Start a private conversation with a store.

Shopping · 1 min read

Understanding vendor and product ratings

How reviews and star ratings work.

Orders · 1 min read

How to place an order (checkout)

Go from cart to confirmed order step by step.

Orders · 1 min read

How to apply a coupon

Enter a discount code at checkout.