Help Articles

Orders · 1 min read

How to track your order

See status updates from paid to delivered.

Orders · 1 min read

How to view your order history and invoices

Find past orders and download invoices.

Orders · 1 min read

How to confirm delivery

Confirm you received your item so the vendor gets paid.

Orders · 1 min read

How to report a delivery problem

Item missing, damaged, or not as described? Raise it here.

Orders · 1 min read

How to request a refund

Ask for a refund when something goes wrong with an order.

Orders · 1 min read

How to leave a review

Rate a product or store after your purchase.

Orders · 1 min read

How to contact support

Reach the LinkVault team when you’re stuck.

Payments · 1 min read

Supported payment methods

The ways you can pay for an order.

Payments · 1 min read

How to pay with Paystack

Complete your order using Paystack.

Payments · 1 min read

How to pay with Flutterwave

Complete your order using Flutterwave.

Payments · 1 min read

Understanding payment statuses

What pending, paid, failed, and refunded mean.

Shipping · 1 min read

How shipping cost is calculated

Why your shipping total is what it is.

Shipping · 1 min read

Understanding estimated delivery times

How to read the delivery estimate on a product.

Marketplace · 1 min read

Understanding pre-orders

How buying a pre-order product works.

Selling & Store Setup · 1 min read

Vendor dashboard tour

Find your way around the seller dashboard.