Orders · 1 min read
How to report a delivery problem
Last updated Jul 16, 2026
For: CustomerDifficulty: Easy⏱ 2 min
Step by step
- Open the affected order under My Account → Orders.
- Choose Report an issue on the item.
- Describe the problem and add photos if you can.
- This opens a case the vendor and support can review.
Frequently asked questions
Is this the same as a refund?
Reporting an issue flags the problem; you can also open a refund request, which handles the money side.
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