Help Articles

Shipping · 1 min read

Shipping methods: flat, weight-based, and order-value

Pick how each rate is calculated.

Shipping · 1 min read

Shipping classes and free shipping rules

Add surcharges for special items or offer free delivery.

Order Management (Vendors) · 1 min read

Processing and fulfilling orders

From a new order to a completed sale.

Order Management (Vendors) · 1 min read

Marking an order as shipped

Tell the buyer their item is on the way.

Order Management (Vendors) · 1 min read

Waiting for customer confirmation

Why an order sits in “awaiting confirmation”.

Order Management (Vendors) · 1 min read

Handling refund requests

Review and respond to buyer refund requests.

Order Management (Vendors) · 1 min read

Handling disputes

What happens when a case is escalated.

Payouts & Earnings · 1 min read

Understanding your vendor earnings

How sales become available balance.

Payouts & Earnings · 1 min read

Your wallet and transaction history

Track every credit and debit on your store.

Payouts & Earnings · 1 min read

How to request a withdrawal

Move your available balance to your bank account.

Payouts & Earnings · 1 min read

Connecting a payout / payment method

Set where and how you get paid.