Order Management (Vendors) · 1 min read
Handling refund requests
Last updated Jul 16, 2026
For: VendorDifficulty: Medium⏱ 2 min
Step by step
- Open Vendor → Refunds to see requests.
- Review the reason, order, and any photos the buyer added.
- Approve or decline. Approving returns the money to the buyer.
- If you decline and the buyer disagrees, it can escalate to a dispute.
Frequently asked questions
Should I approve everything?
Judge each case, but fair, fast refunds protect your ratings and reduce disputes.
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