Understanding payment statuses

For: Customer & VendorDifficulty: Easy⏱ 2 min

Step by step

1. Pending — payment started but not yet confirmed by the gateway.
2. Paid — payment confirmed; the order moves to the vendor for processing.
3. Failed — the payment didn’t go through; you can safely try again.
4. Refunded — money has been returned to your payment method.

Frequently asked questions

I was charged but the order says pending.
Confirmation can lag briefly. If it doesn’t update within a short while, contact support with your reference.