How to enable two-factor authentication (Authenticator)

For: Customer & VendorDifficulty: Medium⏱ 3 min

Two-factor authentication (2FA) protects your account even if your password is stolen. You confirm each login with a 6-digit code from an authenticator app such as Google Authenticator, Authy, or 1Password.

Step by step

1. Open Profile → Security and choose Enable two-factor authentication.
2. Scan the QR code with your authenticator app (or type the setup key manually).
3. Enter the 6-digit code your app shows to confirm.
4. Save your backup codes somewhere safe — they let you back in if you lose your phone.

Tips

• Vendors: 2FA is used to authorise withdrawals, so keep it available.

Frequently asked questions

Which apps work?
Any standard TOTP app: Google Authenticator, Authy, Microsoft Authenticator, 1Password, and others.

I got a new phone.
Use a backup code to sign in, then disable and re-enable 2FA to link the new device.